Returns & Shipping

Returns

If your dog decides they don't like the gear we have a 30-day return policy. The item must be in NEW condition with the original packaging and tags.

Return shipping is paid by you, but should you decide you'd like to exchange your gear we will reship free of charge.

Please send returns to and include a note:

Rocky Mountain Dog

3220 30 ST SW
Calgary, AB T3E 2M7

Please email us if you have any further questions.

***Orders are processed Monday to Friday. Orders are shipped out on Monday's, Wednesday's and Friday's unless there is a holiday and shipping will extend to the next business day. ***

FREE SHIPPING on all orders over $65 Before Tax 

  • FREE SHIPPING on orders of $65 (CDN) or more before taxes in Canada and the US

This is an unbelievable deal to offer customers operating as a small business in Canada. Depending on where you are in Canada or the US, you could pay up to $20 for shipping. Depending on where you live that is a savings of 20% - 40%!

$15 FLAT RATE SHIPPING

Yes, FLAT RATE SHIPPING of $15 anywhere in Canada or the US.

  • That is an awesome deal, shipping cost a lot of money in Canada so even at $15 we are subsidizing your shipping! 

Shop now, support a local Canadian company.

The flat rate charge to the US is not tracked. Choose the $15 shipping rate if you want your order shipment tracked.

International Shipping

  • Rates are calculated at checkout based on country and weight of the package

How long does it take to ship?

  • Once an order is received, processing takes 1-2 days
  • We ship on Monday, Wednesday, & Friday (may change with holidays)
  • You will receive a notification when your order is shipped with a tracking code
  • Canada Post expedited parcel takes 1-7 days
  • Canada Post Xpresspost and Priority takes 1-3 days
  • US Small Packet Air No tracking 5-10 days
  • US Priority Air Tracked 3-8 days
  • Expect 10-14+ days for International shipping

Shipping within Canada

  • Orders are sent via Standard Post unless otherwise specified
  • Orders are insured in case of damage or loss
  • If you are in Calgary, we can arrange free pick-up

Shipping to the USA

  • Free shipping for orders over $65, however this option is not tracked
  • If you would like your shipment tracked choose the $15 tracked shipping option at checkout
  • Flat rate $10 shipping for orders under $65 (not tracked)
  • Orders sent to the USA are shipped by Xpresspost
  • Orders shipped to the USA are not charged Canadian taxes
  • Orders pass through customs and are subject to import duties, taxes, and custom processing fees which may delay delivery
  • A customs invoice will arrive with your parcel or may follow in the mail
  • Recipients are responsible for paying these additional fees

Shipping Internationally

  • Shipping rates are calculated at checkout
  • Orders sent internationally are shipped by air mail
  • Orders shipped internationally are not charged Canadian taxes
  • Orders pass through customs and are subject to import duties, taxes, and custom processing fees.
  • A customs invoice will arrive with your parcel or may follow in the mail
  • Recipients are responsible for paying these additional fees