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Trail-Tested Warranty

Trail-Tested Warranty

At Rocky Mountain Dog, we stand behind the quality and durability of our gear. Our products are designed and tested in the Rocky Mountains to handle real adventures, tough conditions, and everyday use.

We will replace your product if it fails due to a manufacturing defect or material/workmanship failure, including:

  • Broken stitching under normal use
  • Hardware failure (buckles, snap hooks, D-rings)
  • Handle, strap, or attachment failure under normal use
  • Structural failure not caused by misuse, chewing, or excessive wear

If approved, replacements will be for the same product and model only (or the closest available equivalent if discontinued).

What is NOT covered

This warranty does not cover:

  • Chewing, biting, or destruction by pets
  • Normal wear and tear (including fading, surface fraying, softness over time)
  • Damage from accidents, neglect, improper use, or improper storage
  • Incorrect sizing or fit-related issues (covered under our exchange policy instead)
  • Products purchased from resellers (for those, please contact the store to resolve the issue)
  • Improper fit: If the item does not fit properly, please initiate a return or exchange within 30 days of receiving your order. Items must be in new, unused condition, with all the tags and packaging included.
  • Modifications, alterations, or repairs done by third parties
  • Loss, theft, or accidental damage (e.g., caught on objects, vehicle damage, etc.)
  • Treats
  • Dog Beds
  • Second Chance products

All warranty claims must include:

  • Order number
  • Clear photos of the issue
  • Description of how the damage occurred

Our team will review each case and determine if the issue qualifies as a manufacturing defect.

Repairs

We currently do not offer repair services. However, in some cases, we may provide replacement parts or guidance for local repair options.

Important Notes

  • This warranty applies only to the original purchaser.
  • Warranty replacements are issued once approved and are not refundable or exchangeable.
  • Lifetime warranty refers to the reasonable lifespan of the product under normal use conditions.
  • For Canadian residents, free replacement and free shipping apply to approved warranty defects.
  • For international orders, approved warranty replacements are provided, with shipping costs covered by the customer.
  • We reserve the right to request the return of the product for inspection.

After carefully reviewing all the information and ensuring you are eligible for a warranty claim, please send an email to info@rockymountaindog.ca with the required details. We will review it and get back to you.