e-Commerce Specialist
Help us become Canada’s #1 Dog Pet Brand
Rocky Mountain Dog is an e-commerce start-up disrupting the pet industry ever since we launched the company in October, 2018. Our vision is to become the #1 pet brand in Canada by 2023 and we are focused on scaling the company and making important investments in our business, especially when it comes to people. And yes, you will be the first employee so when we say start-up, we mean START-UP!
As the first employee, the opportunities are endless. If you thrive on no boundaries, creativity, insane growth and having a huge part in scaling a business then we want to speak to you!
Our e-Commerce site has seen insane growth in 2020 and we need insane talent to support where we are gong. If you're looking for an opportunity to work for a start-up and have direct access to e-commerce, supply chains, product development, launching new companies and products, digital marketing channels, warehouse fulfillment, customer support, digital content creation and hanging out with Butch, then we are looking to add you to our team!
What you'll do
The eCommerce Specialist will be responsible to support the fulfillment of orders, logistics, website maintenance, social media activities, content creation, marketing initiatives, product development and launching new and exciting products and companies for Rocky Mountain Dog. The successful candidate must be savvy with digital marketing, social media and creating content but also be hands-on managing orders and inventory management.
Some key responsibilities include:
Managing the fulfillment of orders and ensuring inventory is accurately reflected in the e-commerce platform
Efficient organization of the warehouse and supplies to fulfill orders
Launching new products with photos, web copy and content on the website, social media and other marketing channels
Support launching new companies including website maintenance, updating social media platforms, creating new content and managing different marketing campaigns
Website maintenance including updates to products, photos, pages, web copy and platform configurations
Social media posting including finding the correct content, writing copy, entering hashtags and responding to comments
Content creation including photo editing, writing copy and video editing
Respond to customer inquiries and ensure 100% customer satisfaction
There will be a lot of first for this company, the ability to create new processes and figure things out as they come is a must
Who you are
Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in a hyper-competitive pet industry
Action-oriented, and comfortable taking calculated risks to better serve our customers and business
Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
Attention to detail to ensure accurate fulfillment of orders
Customer-focused and friendly, ready to always ensure 100% customer satisfaction
If you're curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then this is the place to be.
What you bring
Digital marketing experience is a must and experience with web/e-commerce platforms
Minimum 1 year of work experience in eCommerce, merchandising, web retail, marketing, content management, visual communications or related field
Background in retail, or product-related areas
Experience in web marketing, and/or data administration
Proficiency with Content Management Systems, HTML and other web technologies
Firm understanding of interactive marketing and online media
Experience with software such as Microsoft Office, Adobe Photoshop and Google Docs
A firm comprehension of social media and the ability to post content at will
Must be in Calgary
Please don't DM us for this job posting. Send us an email to rob@rockymountaindog.ca and amaze us why we would want to hire you!