E-commerce Operations and Marketing Lead
Come work with us!
Join Rocky Mountain Dog, a dynamic e-commerce lifestyle brand that sells adventure gear for dogs. We are a fast-growing e-commerce company seeking a motivated and organized individual to help us streamline our operations, enhance customer experience, and contribute to our marketing efforts. If you're passionate about dogs, e-commerce, customer service, marketing, and creating exceptional experiences for dog owners, we want to hear from you.
What a day would look like
- Fulfill orders and Operations
- Accurately and efficiently pick, pack, and ship customer orders, ensuring items are appropriately labelled and packaged
- Collaborate with the warehouse team to maintain a well-organized and tidy packing area
- Work on a computer monitoring and updating order status in the system, ensuring timely shipping and delivery
- Customer Communication
- Respond promptly and professionally to customer inquiries via email and online chat, providing clear and helpful information regarding orders, products, returns, and other questions.
- Address customer concerns and issues with empathy, aiming to provide exceptional customer service and maintain customer satisfaction
- Marketing Duties
- Assist in the execution of marketing campaigns and initiatives, including email marketing, promotions, and product launches
- Collaborate with the marketing team to create engaging content for online channels, such as blog posts, social media updates, and product descriptions
- Monitor and report on the effectiveness of marketing efforts, providing insights for continuous improvement
- Product Development and Presentation
- Contribute ideas to product development, collaborating with the team to identify market trends and customer preferences
- Coordinate product photoshoots, ensuring high-quality product images for the website and marketing materials
- Assist in writing compelling product descriptions that highlight features and benefits
- Website Management
- Keep the e-commerce website up to date by adding new products, updating prices, and ensuring accurate product information
- Collaborate with the web development team to troubleshoot and resolve any website issues promptly
- Regularly review the website's layout and usability, suggesting improvements for a seamless customer experience
- Inventory Management
- Monitor inventory levels, track product availability, and coordinate restocking as needed
- Assist in regular inventory audits to maintain accurate stock counts and identify discrepancies
- Collaborate with the operations team to optimize inventory storage and management processes
What you need to be good at to work here
- Extreme attention to detail to pack orders
- Excellent written and verbal communication skills
- Be a collaborative team player
- Excel at juggling multiple priorities, learning new skills and work under minimal supervision in a fast-paced environment
- Amazing computer skills to easily navigate and execute tasks within e-commerce platforms, order management systems, marketing tools and social media apps
- Excellent proficiency using Google Docs and other collaboration tools
- Prior experience in e-commerce, customer service, marketing, or related field is advantageous
- Ability to create social media posts, videos and viral content should be second nature
- Must love dogs, ah… yeah!
Must be in Calgary and work on-site, 20 to 30 hours a week.
Benefits
- Amazing discounts on all our products
- Paid for team getaways
- Bring your dog to work
If you want to be part of the #1 dog adventure brand in Canada and If you are enthusiastic about dogs, e-commerce and delivering exceptional customer experiences, and eager to contribute to a collaborative team we encourage you to apply. Please submit your resume to info@rockymountaindog.ca.
**Note:** This job description is a general guideline and may be subject to changes as per the company's requirements.